1. Do you offer refunds?
At Nirvana Healing Essentials, we do not provide refunds once an order has been placed and processed. However, we do offer product exchanges in specific cases as mentioned below.
2. Do you offer exchanges?
Yes, we offer exchanges if you receive a damaged, defective, or incorrect product. To request an exchange, please contact our customer support team within 7 days of delivery with your order details and clear photos of the item received.
3. What are the conditions for an exchange?
To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition you received it. The request must be made within 7 days of delivery. Once approved, we will arrange a replacement of the same or similar product.
4. Can I cancel my order after placing it?
Orders can be canceled only before dispatch. Once the order is shipped, it cannot be canceled or modified.
5. How can I contact customer support for an exchange?
If you wish to request an exchange or have questions about your order, please reach out to our customer care team.
Email: support@nirvanahealingessentials.com
Phone: 9311572139, 9311679950