At Nirvana Healing Essentials, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward exchange policy to ensure you have a worry-free shopping experience.
Exchanges are available for most products within 4 days of the purchase date (Unboxing video is mandatory). To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase such as a receipt or order confirmation is required.
To initiate a exchange request, please contact our customer support team with your order details and reason for the exchange. our team will guide you through the exchange process and provide the appropriate exchange shipping address.
Once your exchanged item is received and inspected, we will notify you of the approval or rejection of your exchange. If approved, your exchange will be processed within 5 to 10 business days.
Exchanges are not available for products that are opened, used, damaged after delivery, Certain health and wellness items, such as consumables or personal care products, may be non-exchangeable due to hygiene and safety reasons. These items will be clearly marked as non-exchangeable.
Exchange shipping costs are the responsibility of the customer unless the exchange is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance, as Nirvana Healing Essentials is not responsible for items lost during return transit.
If you receive a damaged or incorrect item, please notify us within 4 days of delivery with photos of the item and packaging. We will arrange for a replacement at no additional cost to you. (NOTE: Unboxing video is mandatory for this)
In rare cases where a exchange is delayed or missing, contact our support team and we’ll be happy to help resolve the issue.
We are here to support your journey toward healing and wellness. If you have any concerns or questions about our exchange policy, please don’t hesitate to reach out to our friendly customer care team.