At nirvana-healing essentials, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward refund policy to ensure you have a worry-free shopping experience.
Refunds are available for most products within 5 days of the purchase date. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase such as a receipt or order confirmation is required.
To initiate a refund request, please contact our customer support team with your order details and reason for the return. our team will guide you through the return process and provide the appropriate return shipping address.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund in 5 days . If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Refunds are not available for products that are opened, used, damaged after delivery, or returned beyond the 30-day period. Certain health and wellness items, such as consumables or personal care products, may be non-refundable due to hygiene and safety reasons. These items will be clearly marked as non-refundable on the product page.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance, as nirvana-healing essentials is not responsible for items lost during return transit.
If you receive a damaged or incorrect item, please notify us within 5 days of delivery with photos of the item and packaging. We will arrange for a replacement or issue a full refund at no additional cost to you.
In rare cases where a refund is delayed or missing, please check with your bank or credit card provider first. If you still have not received your refund after 10 business days, contact our support team and we’ll be happy to help resolve the issue.
We are here to support your journey toward healing and wellness. If you have any concerns or questions about our refund policy, please don’t hesitate to reach out to our friendly customer care team.