FAQs (Frequently Asked Questions)

1. Are Nirvana Healing Essentials crystals genuine?

Yes. All crystals and healing products offered by Nirvana Healing Essentials are carefully sourced and selected for their quality and authenticity. We are committed to providing genuine crystal products that support your spiritual and wellness journey.

2. How do I choose the right crystal for myself?

You can choose a crystal based on your intention or goal. For example:

  • Rose Quartz – Love & Relationships

  • Amethyst – Peace, Calm & Spiritual Growth

  • Black Tourmaline – Protection & Grounding

  • Citrine – Abundance & Positivity

For more check out our Blogs or If you're unsure, feel free to contact our support team for guidance.

3. Do crystal bracelets and crystals really work?

Crystals have been used for centuries in spiritual practices, meditation, and energy work. Many people use them as tools to support their intentions, mindfulness, and personal growth.

Results may vary from person to person depending on belief, consistency, and individual experiences.

4. How can I be sure my order will arrive?

Every order is shipped through trusted courier partners and includes tracking information. Once your order is dispatched, you will receive tracking details via email or SMS.

5. Do you ship across India?

Yes, we ship worldwide, not only in India.

Orders are generally processed within 5–7 business days. Since every crystal undergoes an energy cleansing and charging ritual before it is shipped, we take a little extra time to ensure it reaches you in its highest vibration.

6. Do you offer refunds?

No. Nirvana Healing Essentials does not offer returns or refunds once an order has been placed and processed.

7. Do you offer exchanges?

Yes. We offer exchanges only if you receive a damaged, defective, or incorrect product.

To request an exchange, please contact us within 5 days of delivery with:

  • Your order number

  • Clear photographs of the product

  • A complete unboxing video (mandatory)

8. What are the conditions for an exchange?

To be eligible for an exchange:

  • The product must be damaged, defective, or incorrect.

  • An unboxing video is mandatory.

  • The request must be raised within 5 days of delivery.

  • The item must be unused and in its original packaging.

Once verified and approved, we will arrange a replacement of the same or a similar product.

9. Why is an unboxing video mandatory?

An unboxing video helps us verify any transit damage or packaging issues and allows us to process exchange requests fairly and efficiently.

Exchange requests without a complete unboxing video may not be accepted.

10. Can I cancel my order after placing it?

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled, modified, or refunded.

11. What should I do if I receive a damaged product?

Please contact our support team within 5 days of delivery and share:

  • Your order number

  • Photos of the damaged product

  • A complete unboxing video

Our team will review your request and assist you with the exchange process.

12. How can I contact customer support?

For any questions regarding products, orders, shipping, or exchanges, please contact us:

Email:
support@nirvanahealingessentials.com

Phone:
+91-9311572139
+91-9311679950